Service Delivery Policy
BeatsReply is online software (a web CRM and an Android app), operated by Beatscracker, India. Nothing is shipped physically. This page explains how and when you get access after paying.
1. Instant access
- New customers (buying on beatsreply.com): your BeatsReply account is created as soon as Razorpay confirms the payment, usually within a minute. You log in at crm.beatsreply.com with the mobile number and password you entered.
- Existing customers (renewals, plan changes, add-ons, extra users): the change applies to your account as soon as the payment is confirmed.
- An invoice (PDF) is emailed to you for every payment.
2. Setup and onboarding
After payment our team contacts you on WhatsApp to help connect your lead sources (Meta Ads, IndiaMART, Justdial, Google Ads, website forms and others) and install the Android app for your team. Most teams are fully set up within 1 working day.
3. If access does not start
If money was deducted but your account or change is not active within 30 minutes, contact us with your registered mobile number and the Razorpay payment ID. If we cannot activate it within 2 working days, we refund the full amount as described in our Refund and Cancellation Policy.
4. Service period
Packages run for 12 months from the payment date (the Trial Pack for 1 month). The end date is shown in Plan & billing in the CRM and on your invoice.
5. Contact
Beatscracker, Nashik, Maharashtra, India
WhatsApp / Call: +91 91122 91108 ยท +91 72640 18018
Website: beatsreply.com