Refund and Cancellation Policy
This policy covers payments made for BeatsReply, the sales CRM and Android app operated by Beatscracker, India. Payments are processed securely by Razorpay. Prices are in Indian Rupees and no GST is charged.
1. How billing works
- BeatsReply is a prepaid subscription. Packages (Starter, Growth, Pro) are billed yearly: you pay for 12 months in advance for your company. Prices are shown per month; the yearly amount is 12 times the monthly price.
- The Trial Pack is billed for 1 month at a time.
- There is no automatic debit. Your plan simply ends on its end date unless you renew.
- Add-on features and extra users bought during your plan are charged for the months left until your plan ends, and are then included in every renewal.
- Your plan, add-ons and extra users start as soon as the payment is confirmed. When you buy on beatsreply.com, your account is created straight away and you can log in with the mobile number and password you entered.
- An invoice (PDF) is emailed to you for every payment and can also be downloaded from Plan & billing in the CRM.
2. Cancellation
You can stop using BeatsReply at any time by not renewing. Your account stays active until the end of the period already paid for. To close your account and delete your data, email or WhatsApp us from the owner's registered mobile number.
3. Refunds
- Subscription fees, add-ons and extra users are not refundable once activated, including for unused days of a period.
- The Trial Pack is not refundable.
- We will refund in full if you were charged twice for the same purchase, or if money was deducted but your plan or add-on was not activated and we cannot activate it within 2 working days.
- If BeatsReply is unavailable for more than 3 consecutive days because of a fault on our side, we will extend your plan by the same number of days, or refund that portion if you ask.
4. How to request a refund
Contact us within 7 days of the payment with your company name, registered mobile number and the Razorpay payment ID (shown on your invoice and in Plan & billing in the CRM). Approved refunds are sent to the original payment method within 5 to 7 working days.
5. Plan changes
When you switch to another plan, the new plan starts immediately and any days left on your current plan are added on. Moving to a lower plan does not create a refund.
6. Contact
Beatscracker, Nashik, Maharashtra, India
WhatsApp / Call: +91 91122 91108 ยท +91 72640 18018
Website: beatsreply.com